Welcome to Caesar-shisha

Here at Cesar-Shisha we put great price on service and quality. We can guarantee that customers always come happy out of the store.

Caesar-Shisha is Denmark's current, leading importer in water pipe tobacco. We are the ones who import social smoke, sTarbuzz, AlFakher, Malaki, Gold Al Ajamy and Starbuzz Tobacco, to Denmark.

Social Smoke has been a huge success for us and has now spread throughout Denmark. Therefore, with pride, we can tell you that we will always come to bring it and spread social smoke as well as we can now.

At Cesar-Shisha you will also find Denmark's largest selection of Starbuzz products which have also been a huge success both to the private but also business customers. Starbuzz is also something that has had a huge success in the waterpipe industry and will always be leading when it comes to new modelers and sizes.

We are specialists in water pipes and water pipe tobacco from the corners of the world. We also sell e-cigarettes and all accessories. We are located in the nicest neighborhood in Copenhagen, namely in Nørrebrogade, which has got a brand new image. The whole area has become urban and today offers a fantastic cozy and atmospheric environment, with lots of life.
With a few minutes walk from Nørrebro Station, you can come down and visit us in Caesar-Shisha. Right at the Red Square

Trading conditions

Payment
Caesar Shisha ApS receives payment with Dankort / Visa Dankort, Visa, Visa Electron, MasterCard and JCB. Payment will first be drawn on your account when the item is shipped. All amounts are in DKK. Danish kroner and are incl. VAT.

Caesar Shisha ApS uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

Delivery
Caesar Shisha ApS delivers at all weekdays, with orders entered into before noon. 12.00

Note: Do you order before at 12:00, your order will be sent on the same day, otherwise the day will be sent after!

Warranty
2 years of warranty is given according to the Buying Act. Our warranty applies to errors in material and / or fabrication.

The complaint does not apply to errors or damage committed by improper operation of the product / performance.

Caesar Shisha ApS will cover return costs to a reasonable extent.

By returning
Related and complaints are sent to:

Caesar Shisha Aps.
Nørrebrogade 214.
2200 Copenhagen N.

Not received packages sent on claim.

Refusion
If refund is agreed, please send your bank information so that we can transfer the agreed amount.

Right of withdrawal
There are 14 days full return policy on goods purchased in our webshop. However, not on tobacco and cocoosculum
The period is counted from the day in which you receive the order.

Return costs you must hold yourself.

Regret must be reported to us by 14 after the purchase and from the withdrawal, you must return the shipment no later than 14 days after returning the shipment.

The message must be given per. mail at shop@caesar-shisha.dk. In the announcement, make us clear that you want to exploit your right of withdrawal. You can also choose to use our standard withdrawal form and send with return. It will find here (Insert link to withdrawal form)

The item stand when you send the return
You are liable for possible deterioration in the value of the product due to other handling than necessary to determine the nature of the product and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item is tried in addition to what is described above, we consider it used, which means that you know the acquisition only or nothing of the purchase amount return, depending on the commerce's commercial value.

In order to receive the entire purchase amount return, you must do the same as you can in a physical store. You must try out the item, but do not take it in actual use.

Complaints - Overview and links:
If you have a complaint about a product, purchased in our webshop, a complaint can be sent to:

Competition and Consumer Agency Center for Complaint Solution
Carl Jacobsen's way 35
2500 Valby.
Link: www.forbrug.dk.

If you are a consumer resident in another EU country, you can specify your complaint in the EU Commission's online complaint platform.

The platform is available here: http://ec.europa.eu/consumers/odr/
Specifies a complaint here, please inform our email address: Shop@caesar-shisha.dk

Contact details:

  • Telephone: +45 27190009
  • Mail: Shop@caesar-shisha.dk.
  • Nørrebrogade 214, 2200 Copenhagen n
  • CVR: 39365944
  • Company: Caesar Shisha ApS
Our temporary opening hours are:
  • Monday - Thursday: 10:00 to 21:00
  • Friday - Saturday: 10:00 to 21:00
  • Sunday: 11:00 to 20:00

Private policy

What do we do with your personal information (personal data policy)


We make the registration of your personal data for the purpose of delivering the item to you.

The personal information is registered with (name) and stored for five years, after which the information is deleted.

When collected personal data via our website, we ensure that it is always done by submitting your explicit consent so that you are informed about exactly what information is collected and why.

The director has access to the information recorded about you.

We do not store customer information encrypted.
We do not transmit customer information encrypted.

Information delivered to Caesar Shisha ApS is done or sold in no way to third parties, and we register no sensitive information.

As registered at Caesar Shisha ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. These rights have, after the Personal Data Act and contact with this is directed to the above e-mail.